Support

Matra is in early access and built with the musicians who use it — so if something is wrong, telling us genuinely helps. Email a human at support@matra.studio and we’ll get back to you.

How does transcription work?

Upload your own playing and the engine writes the chart — chords, key, meter and melody, plus a sargam view. Every chord carries a confidence mark so you know what to double-check. Correct anything it got wrong, then export the finished chart as PDF, MusicXML, MIDI or a text chord sheet — or share a private read-only link.

How accurate is it?

Chords and key are our strongest outputs. Staff notation is in beta — honest but imperfect today, and improving as the engine trains on more recordings. Busy mixes are the hardest; a clean, close recording works best.

What does early access cost?

Nothing right now. Every chart is free during early access (fair use, about twenty recordings a day). See the pricing page for what Tokens will cost when billing starts — and the founder bonus you keep if you join now.

Is my audio private?

Yes. Uploads are private by default, deleted right after processing, and never used to train the engine. See the Privacy Policy for the full detail.

Still stuck?

Email support@matra.studio — include the song title and, if you can, roughly what went wrong. Screen recordings help.